Shipping policy

Shipping

Thank you for supporting my small business. We ship out of Miami, FL and all orders ship via USPS First Class Package or Priority Mail. At the moment, we are currently only shipping within the United States.

All orders via USPS First Class Package or Priority Mail are free within the continental United States!  Please note this option does not always have a tracking number with insurance and we are not responsible for lost packages.

USPS Priority Mail Express option also available at checkout for additional rates.

Since we are a small team, please allow 2-3 business days for your order to be processed and packaged. You will receive an email with a tracking number once your order has shipped. Most orders will be processed same day if ordered by 2:00PM EST Monday-Friday.

Love and Neutrals is not responsible for lost or stolen packages once tracking information shows that the package has been delivered. On the occasion that you have not received your package but your tracking number shows delivered, please contact your local USPS for help on recovery of the package. (Expert advice: sometimes USPS says it’s been delivered but it has yet to be, try giving it another business day before calling.)

Local Hand Delivery

Need your neutral right away and live in the Miami area? Select Local Hand Delivery at Checkout and have it delivered to your home or office.

We now offer free local delivery within a 20 mile radius of 33165. Option will automatically populate at check out if available for your area. Please include additional shipping addresses or special delivery instructions at checkout (gate code, company name, floor, drop location, etc.). 

Orders are typically ready within 24 hours of purchase. We offer Hand Delivery based on availability after 4:30PM, Monday-Friday.

Please contact us should you need an urgent delivery and we will do our best to accommodate. 

All hand deliveries will be made by 10:00PM on day of delivery and an alert will be sent once delivery is en route.

Please note all local deliveries are to be hand delivered to ensure there are not any lost items. We are happy to provide contactless delivery and we will leave your package at the door if not home. Love and Neutrals is not responsible for lost or stolen items if left unattended.

If you would like to change your shipping method, please email hello@loveandneutrals.com with your order number.

Thank you and I look forward to meeting you when you pick up your order!