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Return + Shipping Policy

HI DARLINGS! WE ARE SORRY THINGS DIDN'T WORK OUT. GOOD NEWS! YOU GET 14 DAYS FROM THE DATE YOUR PACKAGE IS DELIVERED TO RETURN IT!

Click here for Shipping Policy.

Returns

We want you to love your new neutral and are happy to accept eligible returns for Store Credit. At this time we are not offering refunds or exchanges. Store credits can be used on any items except accessories.

To be eligible for a return the item(s) must meet the following criteria:

  • Must be in original condition
  • Have no evidence of wear
  • Should not have been washed
  • Should have an intact Love + Neutrals hang tag
Non-Refundable items include:
  • Gift Cards
  • Accessories
  • Candles
  • Bathing Suits
  • Intimate Wear
  • Bodysuits
  • Shoes
  • Sale Items
  • Any Items Purchased with a Store Credit

Please note all returns must be received by us within 14 days of your order being delivered. Kindly keep in mind that shipping time is included within this time frame. Any orders shipped or received after the 14 day return period will be denied a return and returned-to-sender. You are responsible for paying for your own shipping costs for the return of your item(s). Love + Neutrals is not responsible for lost or stolen packages. Please contact your local USPS for recovery help.

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your return. If you are approved, then your store credit will be processed in the original purchase amount of your item excluding any shipping, taxes and/or discounts used. Once processed, you will receive a second email with your store credit code.

We take so much care to quality check each and every one of our pieces by hand. But should any item arrive damaged, it must be reported to hello@loveandneutrals.com within 48 hours of the delivery date.

Ready to begin your return. Use our contact us form to send us a message with your name, order number and item(s) you would like to return. We will contact you within 24-48 hours with your Love + Neutrals in-package return slip.
Once you are ready to ship your return, simply pack your item(s) safely with Love + Neutrals in-package return slip and ship to:

Love and Neutrals
9785 SW 50th ST
Miami, FL 33165

Love + Neutrals reserves the right to deny a return if a customer has returned merchandise more than 4 times within a year.

Shipping

Thank you for supporting my small business. We ship out of Miami, FL and all orders ship via USPS First Class Package or Priority Mail. At the moment, we are currently only shipping within the United States.

All orders via USPS First Class Package or Priority Mail are free within the continental United States! 

USPS Priority Mail Express option also available at checkout for additional rates.

Since we are a small team, please allow 2-3 business days for your order to be processed and packaged. You will receive an email with a tracking number once your order has shipped. Most orders will be processed same day if ordered by 2:00PM EST Monday-Friday.

Love and Neutrals is not responsible for lost or stolen packages once tracking information shows that the package has been delivered. On the occasion that you have not received your package but your tracking number shows delivered, please contact your local USPS for help on recovery of the package. (Expert advice: sometimes USPS says it’s been delivered but it has yet to be, try giving it another business day before calling.)

Local Hand Delivery

Need your neutral right away and live in the Miami area? Select Hand Delivery at Checkout and have it delivered to your home or office.

We now offer free local delivery within a 10 mile radius of 33165. Option will automatically populate at check out if available for your area. Please include additional shipping addresses or special delivery instructions at checkout (gate code, company name, floor, drop location, etc.). 

We offer Hand Delivery based on availability from Wednesday-Saturday. We also offer same day Hand Delivery based on availability. There is a cutoff time for same day deliveries, as stated below:

  • Wednesday-Friday by 4:00PM EST
  • Saturday by 12:00PM EST
  • **PLEASE NOTE THIS SERVICE WILL NOT BE AVAILABLE ON 10/30**

Please contact us should you need an urgent delivery and we will do our best to accommodate.

All hand deliveries will be made by 9:00PM on delivery date selected. Alert will be sent once delivery is en route.

Please note all local deliveries are to be hand delivered to ensure there are not any lost items. If you would prefer contactless delivery, please leave consent notes at checkout and we will leave your package at the door. Love and Neutrals is not responsible for lost or stolen packages if left unattended.

Curbside Pickup

If you choose Local Pickup at check out you will receive an email once the order is ready for pickup.

You are welcome to pick up at any time between: 

  • Wednesday - Friday 11:00AM - 7:00PM 
  • **PLEASE NOTE THIS SERVICE WILL NOT BE AVAILABLE ON 10/30**

At 9785 SW 50 ST, Miami, FL 33165 (Please note that this is a residential address.)

All pickups are done curbside and will be COVID-19 safe. We ask that you text or call us once you are five minutes away at (786) 667-0021 and we will bring the order out to your vehicle. 

We kindly ask that all pickup orders be picked up within 5 business days of the order completion date. After the 5 business days, we have the right to change your shipping method and charge for the additional fees. Should no address be provided to ship your order we reserved the right to cancel and refund your order at any time. 

If you would like to change your shipping method, please email hello@loveandneutrals.com with your order number.

Thank you and I look forward to meeting you when you pick up your order!