Refund policy
HI DARLINGS!
WE ARE SORRY THINGS DIDN'T WORK OUT.
GOOD NEWS! ... YOU GET 14 DAYS FROM THE DATE YOUR PACKAGE IS DELIVERED TO RETURN IT!
Returns
We want you to love your new neutral and are happy to accept eligible returns for Store Credit. At this time we are not offering refunds or exchanges. Store credits can be used on any items except accessories.
To be eligible for a return the item(s) must meet the following criteria:
- Must be in original condition
- Have no evidence of wear
- Should not have been washed
- Should have an intact Love + Neutrals hang tag
- Gift Cards
- Accessories (Inclusive of Hair Accessories)
- Candles
- Bathing Suits
- Intimate Wear
- Bodysuits
- Shoes
- Sale Items over 25% Off
- Any Items Purchased with a Store Credit
Please note all returns must be received by us within 14 days of your order being delivered. Kindly keep in mind that shipping time is included within this time frame. Any orders shipped or received after the 14 day return period will be denied a return and returned-to-sender. You are responsible for paying for your own shipping costs for the return of your item(s). Love + Neutrals is not responsible for lost or stolen packages. Please contact your local USPS for recovery help.
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your return. If you are approved, then your store credit will be processed in the original purchase amount of your item excluding any shipping, taxes and/or discounts used. Once processed, you will receive a second email with your store credit code.
We take so much care to quality check each and every one of our pieces by hand. But should any item arrive damaged, it must be reported to hello@loveandneutrals.com within 48 hours of the delivery date.
Ready to begin your return. Use our contact us form to send us a message with your name, order number and item(s) you would like to return. We will contact you within 24-48 hours with your Love + Neutrals in-package return slip.
Once you are ready to ship your return, simply pack your item(s) safely with Love + Neutrals in-package return slip and ship to:
Love and Neutrals
9785 SW 50th ST
Miami, FL 33165
Want to drop off your return instead of shipping it let us know when you plan to come by calling us at (786)667-0021 to ensure we are there to accept the return.
Love + Neutrals reserves the right to deny a return if a customer has returned merchandise more than 4 times within a year.